Help and Support
How to get help, report issues, and find the right contact for your question.
Who to Contact
Not every issue requires Spyderbat support. Some problems are best resolved by your organization's Spyderbat administrator.
Your Spyderbat Admin
Your Spyderbat admin is the person in your organization with the Admin role. They manage user accounts, organization settings, and access configuration. Contact them for:
Adding or removing users from your organization
Changing user roles and permissions
Sign-in and access issues specific to your organization
Organization-level configuration changes
Not sure who your Spyderbat admin is? Check with your IT or security team. The admin is typically the person who originally created your Spyderbat organization.
Spyderbat Support
For platform bugs, feature questions, agent issues, API help, or account and billing questions, reach out through any of these channels:
Email: [email protected]
Bug reports, account issues, questions about platform behavior
Slack: spyderbatcommunity.slack.com
Community discussion, quick questions, feature requests. Request an invite from Spyderbat support if you don't already have access.
Contact form: spyderbat.com/contact
Sales inquiries, partnership requests, demo scheduling
Reporting an Issue
When you contact support, include the following to help us resolve your issue quickly:
What you were doing when the problem occurred
What you expected to happen vs. what actually happened
Screenshots of any error messages or unexpected behavior
Browser and OS (e.g., Chrome 120 on macOS 14)
If the Spyderbat Console displays an error screen, it may include a reference code, timestamp, and error details. Use the Copy to Clipboard button on the error screen to capture this information, then paste it into your support email or Slack message.
Troubleshooting Common Issues
Unable to Sign In
Retry the sign-in. Close the tab and navigate to the Spyderbat Console again.
Clear your browser cache and cookies, then try again.
Check with your Spyderbat admin to confirm your account is active and properly configured.
If the issue persists, contact Spyderbat support and include any error details shown on screen.
No Organization Access
If you can sign in but cannot access any organization, your account has not been added to one or was removed. Contact your Spyderbat admin to verify your account status and get an invitation.
Related Documentation
Manage Users and Roles -- adding users, assigning roles, and managing permissions
Create an Organization -- initial setup of your Spyderbat organization
How to Create and Use a Spyderbat API Key -- API access for integrations
Last updated
Was this helpful?